FAQ's

What size does my child need?

myz hats are based on the average sized childs head however all childrens heads are different. Some are on the smaller side, some average and some on the larger side (like my 98th% head circumference sizes son!).

Please see our size page before making a purchase.

How much is postage?

Regular postage in Australia is $6. 

Express postage in Australia is $11.

USA, UK and NZ international rates are available online.

For all other international destinations please email info@myzthelabel.com.au for postage rates.

How long will my hat take to deliver?

Once shipped the hats will take between 2-6 business days to arrive. They are sent out of Melbourne but it depends on where you live as to how long it will take.

Returns/Refund Policy.

We want to make all of our customers happy so will refund or exchange your hat for change of mind within 10 days of receiving the hat. They must be in the original condition, unworn and undamaged. You will need to pay for postage for returns and we recommend you use registered post as myz is not liable for lost postage.

For exchanges, you will need to post back your hat and include a self addressed post pack for us to send the exchanged hat back in.

Please email us at info@myzthelabel.com.au for returns, refunds and exchanges

How do I wash my myz hat?

Hand wash in cold water only. Drip dry. Warm iron, avoid peak. Do not tumble dry.

Do not over heat the peak of the hat. If it does get warm from the iron make sure you leave the peak on a flat surface until it cools down. If it accidently bends out of shape, you can iron it flat on a warm iron but be sure to lay it down on a flat surface to cool down. Any questions you can send an email to info@myzthelabel.com.au

What are myz hats made of?

myz fabrics are listed on each hat individually. They are made out of natural fibres like cotton or linen and are lined in cotton.

Something we haven't mentioned?

Please send us an email info@myzthelabel.com.au